SHIPPING AND RETURNS

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Shipping Policy

Oran is a slow fashion brand, making products in small batches. We value your time and do our best to ship the order as soon as possible. 

Domestic Shipping- 

You can expect to receive your order within 7 business days within India.

International Shipping- 

Orders outside India would take 10-12 working days to deliver. 

• We do not accept Cash on Delivery as a mode of payment.
• We offer FREE SHIPPING anywhere in India for orders above INR 3000. Shipping charges for International orders are calculated at the checkout.
• An email containing your order tracking details will be sent to you after shipment.
• Shipping charges are non-returnable incase of any returns.

Refund Policy

• Our products are made-to-order. Thus, they are non refundable.
• A 100% refund is applicable if we fail to ship your order under any circumstances.
• A full refund will also be given if the delivery location is out of service area.

Return and Exchange Policy 

• Products can be returned and exchanged incase of manufacturing defects or if a product different than the one you ordered was shipped to you.
• Additionally, some of our products are non-returnable. Please read product description before placing the order.
• Products can be exchanged for the same style or a different style from our catalogue, provided they are returned to us in an unused condition and in their original packaging. 
• The remaining balance, if any, would be transferred to you as a Gift Certificate, valid for one year. You can redeem this anytime during this period. Outstanding balance is to be settled with the general mode of payment. 
• To place your return/exchange request, please contact us at oranearthcraft@gmail.com within 48 hours of order delivery, mentioning the reason for return or exchange. Any request made after 48 hours from the time of delivery will not be considered.
• Our team will evaluate your return request, and if the return request is approved, our courier partner will collect the package and we will transfer the balance to you as a Gift Certificate within 2 business days. 
• Similarly, upon approval of your exchange request, our courier partner will collect the package. Once we receive the package, you are eligible to exchange it for another item.
• Oran Earth Craft will not accept any package that is sent prior to the approval of return/exchange request.
• We quality check our products before shipping. Oran Earth Craft will not be accountable for any damage during the transit. We do however, take measures to share your grievances with the carrier partner and try our best to find solutions for you.

Gift Certificate

• Gift certificates are valid for one year from the date of issue. The period of validity will not be extended.
• Gift certificates are transferable to another person while the certificates are still valid. The original holder is requested to email us the name, contact number and email of the potential holder (to whom they wish to transfer the gift certificate to). A two way verification will be carried out before we transfer the ownership. 
• Gift certificates cannot be combined with any other vouchers and is ineligible for any other promotions or offers. 
• Gift certificates cannot be redeemed for cash.
• Gift certificates are not eligible for return.

Cancellation Policy

• Orders cannot be cancelled once the order is 'processed'. The processing status of your order will be shared with you via email.
• Should you like to make any cancellations, you are requested to write us an email for the same within 6 hours of order placement. Any cancellation request after 6 hours will not be considered.